24 Hour Support & Information Line

The 24 hour crisis/support line provides support through information, referrals and education; it is also the pathway into our client services for many children, women and men.

A comprehensive assessment of the client's situation and safety requirements are undertaken by a trained staff member who then makes an appropriate referral onto our services. 

What can you expect?

  • That your call will be answered and responded to in a timely manner
  • That you can get information about all of our services
  • That your safety is discussed and that your options are explored

Frequently asked questions

  • I phoned and no-one answered; I had to leave a message.
    Our on-call staff member will always have the phone with them, but occasionally they may be unable to answer if they are picking up a client to admit them to the House or on another call. However, we will return your call as soon as possible.